At Explorer Travelkit, we are committed to delivering your orders in a reliable and efficient manner, no matter where you are in the world. We aim to provide a smooth and hassle-free shipping experience for all our customers.
Order Processing
All orders are processed within 1 to 3 business days after confirmation. Orders are not processed on weekends or public holidays. Once your order is prepared, it is handed over to our delivery partners for dispatch.
Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase. We may offer free shipping on selected products or promotions from time to time.
Order Tracking
Once your order has been shipped, you may receive updates regarding your order status through the contact details you provided. This allows you to stay informed about your shipment progress.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us as soon as possible at [email protected]. We will work with our delivery partners to resolve the issue promptly.
Incorrect Address
Please ensure that your shipping information is accurate at the time of placing your order. Explorer Travelkit is not responsible for delays or delivery failures caused by incorrect or incomplete address details.
Failed Deliveries
If a delivery attempt is unsuccessful due to unavailability or incorrect information, our delivery partners may attempt redelivery. Continued failed attempts may result in the order being canceled.
Contact Us
If you have any questions or concerns regarding shipping, feel free to contact us at [email protected].