At Explorer Travelkit, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return or refund in accordance with the terms outlined below.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible, the item must be unused, in its original condition, and returned in its original packaging. Items that are damaged due to misuse, mishandling, or normal wear and tear are not eligible for return.
Return Process
To initiate a return, please contact us at [email protected] within the 7-day return period. Include your order details and reason for return. Once your request is approved, you will be provided with instructions on how to return the item.
Inspection and Approval
After we receive your returned item, it will be inspected to ensure it meets our return conditions. This process may take 3 to 5 business days. We will notify you once your return has been approved or rejected.
Refunds
If your return is approved, your refund will be processed within 5 to 7 business days after inspection. Refunds are issued based on the original order details and may be provided through a mutually agreed method.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost after verifying the issue.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or clearance reasons. These will be clearly mentioned at the time of purchase.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please contact us at [email protected] for assistance.
Contact Us
For any questions regarding returns or refunds, feel free to reach out to us at [email protected].